Incident Management

Promising Practices for Incident Management: How We Can Keep Vulnerable Citizens Safer. State and local governments have a core responsibility to ensure that the most vulnerable, particularly elders and people with disabilities, are safe from abuse and neglect.

Some states have made strides toward improving their incident management processes, procedures, and systems, but examples are all too few.

In the August 2017 edition of Policy and Practice, Sarah Salisbury and Ashley Fawcett offer best practices for agencies to follow to keep vulnerable citizens safe.

Click here to contact us about learning best practices for agencies to keep vulnerable citizens safe.

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has nearly 2,000 professionals in more than 50 offices around the US, in Canada and in Europe. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s Human Services’ seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit

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